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Start from what the customer saw, including a payment declined message, find the matching dashboard record, and take only the next step that record supports.Who can use this. You need access to Transaction History and to the payment link, payment page, invoice, or terminal list you used. Virtual Terminal visibility and Castle terminal access f...
Read MoreWhy does the customer's bank statement say Unknown Charges from RapidCents?
1 out of 1 found helpfulThe header shows the business DBA. These screens do not edit the name that prints on a customer's bank statement, and they do not explain an unrecognized statement line. Match the amount and time in Transaction History before you treat it as a RapidCents payment.More steps are in Transaction History.
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